Return & Exchange Policy
At Weaving Cult, every garment is thoughtfully designed, handcrafted, and carefully quality-checked before it reaches you. As many of our products feature handcrafted detailing and are produced in limited quantities, we encourage customers to review product descriptions, size charts, and measurements carefully before placing an order.
1. Exchange Policy
We offer a 3-day exchange window from the date your order is delivered.
If you wish to exchange your product due to a size issue or any other eligible reason, you must submit your exchange request within 3 days of receiving your order.
To initiate an exchange, please email us at returnsweavingcult@gmail.com with the following details:
Your Order Number
Reason for the exchange
Clear photographs of the product (if applicable)
Our Customer Support team will review your request and respond within 1–2 business days with further instructions.
Please note that an exchange request is considered valid only after it has been approved by our team. Requests received after the 3-day exchange window may not be accepted.
Exchange Eligibility
To be eligible for an exchange, the product must:
Be unused, unworn, unwashed, and in its original condition.
Have all original tags, labels, and packaging intact.
Be free from perfume, deodorant, makeup stains, alterations, washing, or any signs of use.
Be accompanied by the original invoice and original packaging.
All returned products undergo a thorough quality inspection upon receipt. Weaving Cult reserves the right to decline any exchange request if the returned product does not meet the above eligibility criteria.
2. Exchange Value
Products can only be exchanged for:
Another size of the same style (subject to availability), or
Another product of equal or higher value.
If the selected exchange product is of a higher value, the customer will be required to pay the price difference before dispatch.
No refunds will be issued for products exchanged for a lower-value item.
3. How to Exchange Your Order
Once your exchange request has been approved, you may choose either of the following options:
Option 1 – Self-Ship
Customers may courier the product back to our warehouse at their own convenience.
Please ensure that:
The parcel is securely packed to avoid damage during transit.
Your Full Name and Order Number are clearly mentioned on the package.
An image of the parcel along with the courier tracking details is shared with us via email (returnsweavingcult@gmail.com).
The return shipment must be dispatched within 48 hours of exchange approval.
Once the returned product passes our quality inspection, your replacement order will be processed and dispatched.
Option 2 – Reverse Pickup
For your convenience, Weaving Cult can arrange a reverse pickup from your delivery address wherever the service is available.
A ₹150 Reverse Pickup & Handling Fee applies per exchange request.
A secure payment link will be shared after your exchange request is approved.
Reverse pickup will be scheduled only after successful payment.
Please note that reverse pickup availability depends on your delivery pin code and courier serviceability.
If reverse pickup is unavailable in your location, customers will be requested to self-ship the product.
5. Refund Policy
Weaving Cult follows a strict No Refund Policy.
We do not offer monetary refunds for:
- Change of mind
- Incorrect size selection
- Personal preference
- Delayed delivery caused by courier partners
- Refused deliveries
Where eligible, we may instead offer:
- A one-time size exchange
- Alteration assistance (where feasible)
- Store Credit, entirely at the discretion of Weaving Cult
Store Credit, if issued, will remain valid for a year at the time of issuance and cannot be redeemed for cash.
6. Damaged, Defective or Incorrect Products
We request customers to inspect their order immediately upon delivery.
If you receive:
- A damaged product
- A manufacturing defect
- An incorrect item
- An item with missing components
please notify us within 48 hours of delivery.
To help us investigate the issue, kindly provide:
Your Order Number
Clear photographs of the product
Images of the outer packaging
An unboxing video (recommended)
Our Quality Team will review the request and provide an appropriate resolution after verification.
Claims raised after 48 hours of delivery may not be eligible for resolution.
7. Non-Exchangeable Products
The following items are not eligible for exchange or return:
- Products purchased during any Sale, Clearance, End of Season Sale, Flash Sale, or Promotional Campaign.
- Discounted or marked-down products.
- Gift Cards or Store Credits.
- Customized, altered, embroidered, or made-to-order products.
- Products returned without original tags or packaging.
- Products showing signs of wear, washing, damage, or alteration.
All Sale purchases are considered Final Sale.
8. Cancellation Policy
Orders may be cancelled within 12 hours of placing the order, provided production or dispatch has not commenced.
To request a cancellation, customers must contact our Customer Support team immediately with their Order Number.
Once production has begun or the order has been dispatched, cancellation requests cannot be accommodated.
Non-Cancellable Orders
The following orders cannot be cancelled:
- Sale or discounted purchases
- Limited Edition collections
- Made-to-order products
- Customized garments
- Orders already dispatched
Any approved refund against a cancelled prepaid order will be processed to the original payment method within the applicable banking timelines.
9. Exchange Shipping
Customers are responsible for shipping the product back to us unless a reverse pickup has been arranged.
The shipping cost for sending the exchanged product back to the customer will be borne by Weaving Cult.
10. Our Right to Refuse Returns or Exchanges
Weaving Cult reserves the right to refuse any exchange request if:
- The product fails quality inspection.
- The exchange request is made outside the eligible period.
- The item has been used, washed, altered, or damaged after delivery.
- The customer repeatedly misuses the exchange policy.
- Fraudulent activity is suspected.
Our decision in such cases shall be final.
11. Need Assistance?
For any questions regarding returns, exchanges, cancellations, or sizing assistance, please contact our Customer Support team.
Returns & Exchanges: returnsweavingcult@gmail.com
When contacting us, kindly mention your Order Number to help us assist you faster.
Our team aims to respond within 1–2 business days.